Returns procedure

Request a product return

Ordered product turned out to be unsuitable? Use the 14-day return period.

Please let us know:

Secure the products you want to return properly

Prepare the originally packaged products so that they arrive to us intact :)

Refund of Payment

The refund will be made within 14 days of receiving the returned products. We will issue the refund using the same payment methods that were used during the purchase, unless you agree to a different solution.

Send the package to the address

ROLLEN POLSKA – STUDIO FIGURA Izabella Michalak

Lusówko, 56 Wiązowa Street

62-080 Tarnowo Podgórne

No later than 14 days from expressing the desire to return.

Right to withdraw from the contract

  1. Only to a Customer 14 days are granted to withdraw from the contract. The Consumer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day the contract is concluded.
  2. To exercise the right to withdraw from the contract, you must inform us, the company ROLLEN POLSKA – STUDIO FIGURA Izabella Michalak with its registered office in Lusówko, 56 Wiązowa Street, 62-080 Tarnowo Podgórne, VAT ID 7831266218, REGON 300224173, email: zamowienia@studiofigura.com.pl, of your decision to withdraw from this contract using an unequivocal statement (for example, a letter sent by post, fax, or email).
  3. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your expiration.

Consequences of Withdrawal from the Agreement

  1. In case of withdrawal from this agreement, we will promptly refund to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to exercise the right of withdrawal from this agreement. We will make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund.
  2. Please send or deliver the package with the product/products to the address ROLLEN POLSKA – STUDIO FIGURA Izabella Michalak with its registered office in Lusówko, 56 Wiązowa Street, 62-080 Tarnowo Podgórne, promptly and in any case not later than 14 days from the day on which you informed us about the withdrawal from this agreement. The deadline is met if you send back the goods before the period of 14 days has expired.
top